Terms of warranty:
All ERGO dryers are covered by a 1 year
unlimited free labor warranty. Dryer parts (such as filters and housings)
broken as a result of dropping are not covered and are priced based upon
required replacement parts. Any other repairs are fully covered.
WARRANTIES VOID IF:
1) PURCHASED OUTSIDE NORTH AMERICA
ERGO electrical styling tools are designed to be used with 110 voltage
only. The warranty for all electrical tools from ERGO is null and void if the
tools are used outside the United States and Canada.
2) ERGO does not offer its warranty on any product purchased anywhere other
than an authorized salon, authorized web reseller, or advanced academy.
Shipping Instructions:
Please include your name and return shipping address (preferably a
business address) with your dryer and ship to:
TURBO POWER INC
31-40 Downing St.
Flushing NY 11354
(718) 961-0767
When shipping the blow dryer, it is highly recommended that you use a trackable
and insured shipping method such as UPS, FedEx or USPS Priority Mail.
Do not forget to include your daytime phone number and e-mail address with
your return shipping information so that you may be contacted in the event
there are any questions and to ensure your return shipment is not delayed.
Warranty eligibility:
Please enclose proof of purchase (copy of receipt) to ensure warranty
coverage.
Service for dryers outside of warranty (after 1 year):
Please contact Turbo Power Inc. at 718.961.0767 for service and cost
estimate.
Replacement parts:
Concentrator nozzle and rear cover filter replacements may be
purchased directly from ERGO. Please contact us to place an order at 661.799.9422 or info@askergo.com.
POST WARRANTY DRYER
SERVICE INSTRUCTIONS
ERGO offers a smart
way to not contribute to the landfill by offering a reconditioning service for
your dryer. This will allow you many years of performance and provide great
value. After your 1 year warranty has expired, your dryer can still be
totally reconditioned for a flat fee of $39.00 within the Continental U.S. ($45.00
for Hawaii/Alaska or Canada). Price subject to change without notice.
As every part of your ERGO dryer is
independently replaceable (motor, heating element, switches, etc.) and upon
receipt in the service center, your dryer will be:
1. Taken apart for inspection and replacement
of failed parts
2. Reassembled and tested to ensure perfect
performance
3. Cosmetically cleaned of styling product
build-up
4. Returned to you via UPS
Enclosing a short note inside your dryer
return noting what is not performing perfectly will aid the technician in getting
started in servicing your dryer.
Please insure and send your dryer by a
trackable method (UPS or Priority Mail) and a check for $39.00 (or $45.00) made
out to Turbo Power Inc to:
TURBO POWER INC.
31-40 DOWNING ST.
FLUSHING, NY. 11354
718-961-0767
You will normally receive your
repaired dryer (completely serviced and cleaned) generally within 8-12 business
days from when TURBO POWER receives your dryer and payment for repair.
If ever in doubt about how to proceed, please call TURBO
POWER directly at
718-961-0767.
